Telefonica has selected market-leading products and services to upgrade its business support systems (BSS) in its systems in Peru, said global technology firm Amdocs.
"By modernizing Telefónica's business support systems (BSS) on Amdocs software, Telefonica subscribers in Peru will be able to move seamlessly between all customer interaction channels," Amdocs reported.
Such channels, whether self-service or agent assisted, will enhance users' experience via the Web, call center or at the retail store, across its entire quad-play offering – wireline, wireless, Internet and TV.
"With these projects we are continuing to execute on our strategy to differentiate Telefonica by enabling all customer interactions online and ensuring a world class multi-channel customer experience" said Phil Jordan, global chief information officer of Telefónica.
"The awarding of these projects to Amdocs enables us to leverage Amdocs' market-leading products and best practice business processes to ensure high levels of standardization and re-use across the group with transformation speed and cost advantages," he stated.
"We've developed innovative methodologies and expertise targeted to help customers establish group synergies that can power a better end-customer experience, while driving profitable growth," said Patrick McGrory, president for the Caribbean and Latin America region at Amdocs.
Telefonica will also benefit from reduced total cost of ownership through systems consolidation, modernization and standardization.
"We are proud of the transformation value and cost efficiencies that we are delivering to Telefónica through our integrated portfolio and global services delivery model and scale," McGrory added.
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Published: 6/12/2014